We discovered that the player had made numerous large deposits shortly after submitting a withdrawal request, which had required her to wager the returned funds to complete new deposits. Despite the player’s dissatisfaction, we determined that the casino had acted within their rules and the complaint was rejected. The player from Italy faced issues with her account as it was marked as unverified despite having previously passed verification in May. After winning around 900 euros, the casino requested documents she had already submitted. The issue was resolved when the casino successfully verified her account after her complaint, allowing her to proceed with the withdrawal process.
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- As such, we concluded that he was not eligible for a refund of his lost deposits.
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- The player from Germany had deposited 100 Euros on December 17th, but after 11 days, the funds were still missing.
We had attempted to follow up with the player, but received no response, leading to the rejection of the complaint. Even though he had completed the verification process, which included providing a screenshot of his PayPal account, the casino had rejected it and there had been no communication about why. The Complaints Team had tried to mediate the situation by contacting the casino and asking for clarification. The casino responded that they had escalated the withdrawal request to the appropriate department. However, no progress was reported within the 7 days set by the Complaints Team. Due to the player’s lack of response to the team’s messages and questions, the complaint was rejected.
Player’s withdrawal request is delayed and support is blocked.
Dundeeslots further elevates the gaming experience with attractive promotional deals, including bonuses and free spins. Furthermore, live casino games on the platform frequently malfunction, adding to player frustration. Having worked as a research scientist and content manager, Vule brings critical thinking and a data-driven approach to content production. With over five years of experience writing and leading content teams, he decided to enter the online gambling world in 2024. We show scores from our experts, from user reviews, and even from competitors to give players the broadest look at each casino.
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After three days and persistent communication, the deposit was finally credited to the casino account. The player from Germany https://www.gambling360.com/australia/casino-reviews/ won a larger amount at Bruno Casino and faced a refusal of payout despite submitting the requested documents multiple times. The player confirmed that after verifying the documents, the payout was successfully processed.
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If you like playing slots, you can also feed the machines with cash or use customer cards in many arcades and casinos. We also give you tips on how to make a quick payout and you should also keep your eyes open when redeeming the bonus. The issue was resolved after several communications with the casino, which led to the verification being completed and the winnings being paid out. The Complaints Team marked the complaint as ‘resolved’ in their system, confirming the player’s cooperation throughout the process. The player from Germany faced ongoing delays with a payout of 490 euros requested on January 20, 2025, receiving only repeated excuses from the casino’s live chat. After persistent communication regarding the status of his winnings, the issue was resolved, and the payment was confirmed to have been made.
Licensed real money online casinos currently operate in several states. These include New Jersey, Michigan, Pennsylvania, West Virginia, Delaware, Rhode Island, and Connecticut. These states have established robust regulatory frameworks that offer consumer protections and ensure fair gaming practices. RTP indicates the percentage of money players are expected to win back over time.
